Tech That Works. People Who Deliver!

What’s CollaborateVideo’s biggest value add? Simple, our people.

Sure, we might be known for our innovative and reliable tech. Yes, we do indeed create custom streaming setups, network distribution infrastructures, and facilitate hybrid event workflows. But here’s the thing… tech isn’t even the main character in our story. What makes CollaborateVideo stand out isn’t the gear, it’s all the people behind it!

From high-stakes virtual town halls to calmly dealing with and solving last-minute issues behind the scenes, our team brings more than webcasting expertise to the table. We bring experience, discernment, and people-first thinking that turns logistics stress into event success. Here’s how we do it.

Experience That’s Intuitive AND Instructional

You can’t teach gut instinct and you can’t fake experience. What makes our team invaluable isn’t just that they know the tools, it’s that they’ve seen what works, what doesn’t, and what’s likely to go wrong (even when no one else sees it coming).

Need advice on how big your presentation’s font should be for a webcast audience viewing on mobile or thin connections with less bandwidth? No worries, we can help. Wondering if your event has too many moving parts? We’ll help streamline and simplify it for a webcast. Planning a hybrid event with multiple remote speakers? We’ll help you pull it off… with the added benefit of tips and tricks we’ve learned from all the previous ones we’ve done!

This kind of guidance isn’t listed in a manual, it comes from experience. And it’s these little things that make the difference between delivering a webcast and delivering peace of mind.

The Real Work is in the Conversations

Running a high-profile event is way more than just managing tech. It means managing people. That includes stakeholders with competing interests, anxious speakers, people with specific asks, and the individual who’s still not on board with the current direction.

These situations are where our team shines! We know how to have conversations, including the harder ones. We know how to smooth over tense moments between collaborators who aren’t seeing eye-to-eye. We know how to read a room and we know how to keep things calm, collected, and focused on the goal.

Whether it’s renegotiating times, accommodating sensitive requests, or quelling last-minute nerves, we don’t shy away from problems. We help solve them!

People Make Productions

Just like shows and movies, there are always little moments behind the scenes that aren’t in the final production but still shape and inform the experience. It’s the same for any event, for example:

• Helping a closed captioner troubleshoot their software shortly before an event goes live
• Reassuring webcast producers that the streams are up, the audio is working, and everything is good to go
• Identifying alternatives for remote audience members when firewalls and other obstacles prevent them from joining live events
• Offering free stream test sessions to clients concerned about network congestion or firewalls within their organization

These aren’t extras, they’re just things we do for each other because we’re people. We know that success isn’t just about what the audience experiences. It’s what everyone involved feels. When events are well-supported, the results speak for themselves.

Sometimes, security and sensitivity come into play. When you’re dealing with confidential meetings and files, uploading to the cloud isn’t always an option. That’s when we go offline. No, literally. We’ve hand-delivered USB drives, set up air-gapped systems, and more. We know what it means to be trusted and we take that trust seriously.

More Than a Vendor, We’re a Partner

Even the best tech isn’t immune to failure. Networks go down, connections fail, Rogers blinks at the wrong time… That’s when having the right people matters most. At CollaborateVideo, we don’t wait for issues to arise; we prepare for them and know how to pivot under pressure.

During the live event, what matters most is knowing someone’s got your back. Our clients routinely share how thankful they are to work with us because it just feels different. That’s because we approach things like a partnership. You’re not just booking a service, you’re booking a team. There’s a reason “Collaborate” comes before “Video” after all!

We blend seasoned support with top-tier tech to make your webcasting and hybrid events accessible and successful. Your goals are our goals. Your deadlines are our deadlines. And if something goes sideways, we’ll find a way to handle that too.

Reach out to us to talk through your next event. We’ll bring the tech AND the human touch to make it all work!