Episode #4

Guests: Lindsey Byrt & Tracy Primc

In this episode, we sat down with Lindsey Byrt, Owner and President of Dash Captioning (formerly ABCaptioning), and Tracy Primc, an experienced CART captioner to pull back the curtain on the world of real-time captioning. Together, they talk about how the demand for captioning has grown over the past decade and how expectations shift across government, corporate, and live event settings. They also describe what a truly accessible event looks like from start to finish — and the behind-the-scenes preparation audiences rarely see. The conversation tackles the rise of AI captioning tools, clearing up misconceptions about automated versus human captions and why professional expertise still matters. The episode wraps with their vision for the future of the industry and practical advice for organizations looking to make their events more inclusive.